Hi, I'm Jack. I help startups turn chaos into clarity so your team can do their best work

Hi, I'm Jack. I help startups turn chaos into clarity so your team can do their best work

Hi, I'm Jack. I help startups turn chaos into clarity so your team can do their best work

What I’m About (And Why It Works)

🔍

I cut through the noise fast.

With a background in high-complexity operations consultancy, I quickly spot the real blockers, not just the symptoms. I bring clarity to complex problems and help teams focus on what matters most.

🛠️

We build lean, deliverable plans.

I've led the program delivery function at an industry-leading startup, so I know how to move from insight to action. Together, we build plans your team can actually deliver, with the tools and priorities to make it happen.

I make it stick.

As a people-centered leader, I don’t just fix problems, I embed better ways of working. Your team leaves faster, more confident, and fully equipped to keep improving long after I’m gone.

Ways I Can Support Your Team

🛠️ Operational Effectiveness

🛠️ Operational
Effectiveness

If your ops are holding you back, I’ll help fix what’s broken (and scale what works). From clunky processes to delivery bottlenecks, we’ll design smoother, leaner workflows that give your team space to breathe, and perform. Expect less firefighter, better project outcomes, and a business that runs like it’s meant to.

📈 Performance Management

📈 Performance
Management

It’s hard to steer a business if you’re flying blind. I help you define the metrics that matter, and build the systems to track, review, and act on them. From weekly dashboards to monthly OKRs, we’ll create a performance culture that’s grounded in clarity, not chaos.

📊 Commercial Optimisation

📊 Commercial
Optimisation

Need to grow margin without burning the house down? I dig into the numbers and help you fine-tune your pricing, cost base, and commercial levers, so your business makes more money with less stress. Think: smarter unit economics, clear ownership of your P&L, and financial models that help you lead, not just report.

🚀 Growth Strategy

🚀 Growth
Strategy

Got big goals but unsure where to focus first? I help founders make sense of market opportunities, shaping strategy that’s grounded, actionable, and tailored to your real-world constraints. Whether you’re launching something new, entering a fresh market, or chasing growth that actually scales, I’ll help you pick your bets and back them with a plan.

Real Results I’m Proud Of

🚀 Boosted Customer Lifetime Value by 50%

The Problem: High churn, rising acquisition costs, and messy performance tracking.

What We Did: Built a smarter commercial model focused on lifetime value, tightened up the KPIs, and created faster feedback loops.

The Result: 50% improvement in customer lifetime value and their best-ever internal culture score.

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🚀 Boosted Customer Lifetime Value by 50%

The Problem: High churn, rising acquisition costs, and messy performance tracking.

What We Did: Built a smarter commercial model focused on lifetime value, tightened up the KPIs, and created faster feedback loops.

The Result: 50% improvement in customer lifetime value and their best-ever internal culture score.

🚀 Boosted Customer Lifetime Value by 50%

The Problem: High churn, rising acquisition costs, and messy performance tracking.

What We Did: Built a smarter commercial model focused on lifetime value, tightened up the KPIs, and created faster feedback loops.

The Result: 50% improvement in customer lifetime value and their best-ever internal culture score.

Premium UX Template for Framer

🍲 Unlocked £10m with Smarter Procurement & Recipes

The Problem: Outdated supplier deals, expensive recipes, and limited visibility on costs.

What We Did: Found £10m in savings through smarter buying and recipe tweaks, plus built a digital toolkit for real-time cost tracking.

The Result: Savings banked — and the team can repeat the process without me.

Premium UX Template for Framer

🍲 Unlocked £10m with Smarter Procurement & Recipes

The Problem: Outdated supplier deals, expensive recipes, and limited visibility on costs.

What We Did: Found £10m in savings through smarter buying and recipe tweaks, plus built a digital toolkit for real-time cost tracking.

The Result: Savings banked — and the team can repeat the process without me.

🍲 Unlocked £10m with Smarter Procurement & Recipes

The Problem: Outdated supplier deals, expensive recipes, and limited visibility on costs.

What We Did: Found £10m in savings through smarter buying and recipe tweaks, plus built a digital toolkit for real-time cost tracking.

The Result: Savings banked — and the team can repeat the process without me.

Premium UX Template for Framer

📦 Cut Warehouse Labour Costs by 5% — at Scale

The Problem: Unpredictable demand, chaotic shifts, and runaway labour costs.

What We Did: Designed a tailored labour planning model — co-created with the team on the floor — that cut costs by 5%.

The Result: Fewer staffing headaches and real savings that stuck.

Premium UX Template for Framer

📦 Cut Warehouse Labour Costs by 5% — at Scale

The Problem: Unpredictable demand, chaotic shifts, and runaway labour costs.

What We Did: Designed a tailored labour planning model — co-created with the team on the floor — that cut costs by 5%.

The Result: Fewer staffing headaches and real savings that stuck.

📦 Cut Warehouse Labour Costs by 5% — at Scale

The Problem: Unpredictable demand, chaotic shifts, and runaway labour costs.

What We Did: Designed a tailored labour planning model — co-created with the team on the floor — that cut costs by 5%.

The Result: Fewer staffing headaches and real savings that stuck.

Premium UX Template for Framer

🏥 Redesigned Access to Community Services

The Problem: Overlapping processes, confused staff, and painfully slow access for service users.

What We Did: Redesigned the whole process — with frontline teams — to untangle the chaos and get everyone working to the same playbook.

The Result: Faster access, clearer handoffs, and a process that stuck because the team built it themselves.

Premium UX Template for Framer

🏥 Redesigned Access to Community Services

The Problem: Overlapping processes, confused staff, and painfully slow access for service users.

What We Did: Redesigned the whole process — with frontline teams — to untangle the chaos and get everyone working to the same playbook.

The Result: Faster access, clearer handoffs, and a process that stuck because the team built it themselves.

🏥 Redesigned Access to Community Services

The Problem: Overlapping processes, confused staff, and painfully slow access for service users.

What We Did: Redesigned the whole process — with frontline teams — to untangle the chaos and get everyone working to the same playbook.

The Result: Faster access, clearer handoffs, and a process that stuck because the team built it themselves.

Premium UX Template for Framer

🤖 Designed a Brand-New Autonomous Robot

The Problem: Tight timelines, tonnes of moving parts, and strict regulations for a fleet of bespoke autonomous vehicles.

What We Did: Managed delivery end-to-end — cutting through the noise to land a compliant, fully operational fleet under budget.

The Result: A smooth rollout, strong ROI, and proof that automation doesn’t have to mean headaches.

Premium UX Template for Framer

🤖 Designed an Autonomous Robot System

The Problem: Tight timelines, tonnes of moving parts, and strict regulations for a fleet of bespoke autonomous vehicles.

What We Did: Managed delivery end-to-end — cutting through the noise to land a compliant, fully operational fleet under budget.

The Result: A smooth rollout, strong ROI, and proof that automation doesn’t have to mean headaches.

🤖 Designed a Brand-New Autonomous Robot

The Problem: Tight timelines, tonnes of moving parts, and strict regulations for a fleet of bespoke autonomous vehicles.

What We Did: Managed delivery end-to-end — cutting through the noise to land a compliant, fully operational fleet under budget.

The Result: A smooth rollout, strong ROI, and proof that automation doesn’t have to mean headaches.

Premium UX Template for Framer

Let’s tackle your biggest challenges!

jack@thomson-consulting.co.uk

✦ THOMSON ✦ CONSULTING

J Thomson Ltd trading as Thomson Consulting.

© 2025 J Thomson Ltd. All rights reserved.

Let’s tackle your biggest challenges!

jack@thomson-consulting.co.uk

✦ THOMSON ✦ CONSULTING

J Thomson Ltd trading as Thomson Consulting.

© 2025 J Thomson Ltd. All rights reserved.

Let’s tackle your biggest challenges!

jack@thomson-consulting.co.uk

✦ THOMSON ✦ CONSULTING

J Thomson Ltd trading as Thomson Consulting.

© 2025 J Thomson Ltd. All rights reserved.